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Energy Poverty Advisory Hub
Training and workshops

Webinar: Increasing Citizen Participation in Home Renovation

Home renovation one-stop shops (OSS) function as citizen advice and support hubs which help to increase energy renovation rates, decarbonize the private building stock, improve citizen wellbeing, combat energy poverty and facilitate the Renovation Wave in Europe. Despite their potential to play a pivotal role in greening the EU’s future, citizen engagement via OSS has been limited and must therefore be improved if building renovation targets are to be met by 2030. As such, during this interchange amongst EU projects, industry experts will frame the issue of citizen engagement, discuss real challenges, and provide guidelines based on success stories that can be used to further replicate successful OSS models within all Member States.

Register now to learn more about effectively increasing citizen engagement via home renovation OSS.

Who should attend and why?
Cities, regions, public authorities, policymakers, and EU-funded projects interested in setting up residential renovation programs or sustainable renovation practices within Europe are welcome to join.


Moderator: Masha Tarle, Communications Coordinator of PadovaFIT Expanded, Climate Alliance.


  • KEYNOTE: Christophe Milin, Project Officer at CINEA and author of the ECEE paper on Integrated Home Renovation Services, providing an overview of the need for increased citizen engagement via OSS programs and the customer journey relating to all OSS implementation models.
  • Giovanni Vicentini, Sustainability Technical Officer at the Municipality of Padova sharing the PadovaFIT Expanded experience.
  • Matteus Arinaga, Project Officer at the Flemish Energy Agency, sharing the BeReel! experience.
  • Silvio De Nigris, Public Officer at the Municipality of Piemonte, sharing the experience of the EUROPA project.


  • 5-minute - Introduction.
  • 10 minutes - Keynote.
  • 15-minute - Presentation from each speaker.
  • 30 minute - Q&A with the participation of the audience.
  • housing | sustainable development
  • Thursday 27 January 2022, 10:30 - 12:00 (CET)

Practical information

Thursday 27 January 2022, 10:30 - 12:00 (CET)
PadovaFIT Expanded
Website link