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Energy Poverty Advisory Hub

Code of Practice for Energy Suppliers

The Code of Practice for Energy Suppliers, implemented by the Commission for Regulation of Utilities, strengthens the rights of electricty and gas customers. Several rules on disconnecting customers' energy supply are included. For example, a supplier must contact the customer multiple times before they are allowed to disconnect the customer's supply and vulnerable customers cannot be disconnected between the months of November and March.

Country: Ireland.