Annual Report on the Results of Monitoring the Internal Electricity and Natural Gas Markets in 2018 – Consumer Empowerment Volume

The report monitors the performance of consumer protection measures in the European electricity and gas markets. It discusses national definitions of energy poverty, definitions for vulnerable consumers and protection measures in place with a strong focus on disconnection protections and consumer information rights. 

Author: Agency for the Cooperation of Energy Regulators, Council of European Energy Regulators.