STEP achieved the impacts as proposed by the call and in some cases exceeded the initial target. Despite the pandemic and resulting lockdowns significantly impacting our ability to deliver in-person interventions, each partner adapted their working methods and managed to carry out the activities, finally reaching more than 16,000 consumers, 8,234 with direct contact and 8,455 indirectly. While adapting all training and advice to the online model, our biggest challenge was bridging the gap of digital outreach to the most vulnerable consumers. To tackle this, partners came up with different alternatives, such as call centers, one-stop-shops, outdoors workshops, TV appearances, etc.
The STEP project also set up support schemes in the target countries which provide energy advice and support to energy consumers – including guidance on how to apply for financial support schemes. Some consortium members also provided low-cost energy efficiency measures (CCA, DECO, FK, LPIAA, SOS) on top of the advice. As a result, consumers were guided to change their behaviour and invest in low-cost energy efficient measures leading consumers to enjoy more comfort in their households, improved health and well-being.
At the same time, the STEP consortium advocated for better and more effective energy efficiency policies and provided two sets of policy recommendations, to take into account the impact of COVID-19 pandemic, thus allowing partners to advocate for consumer rights and policy into the new pandemic context.
This page was last updated on 30 October 2023. For the most updated information about the project, please visit the Cordis website and the website of the project.
[Lead Partner] The European Consumer Organisation (BEUC)
Bulgarian National Consumer Association (BNAAC)
- United Kingdom
Cyprus Consumers Association (CCA)
Federacja Konsumentów (FK)
Spoločnosť ochrany spotrebiteľov (S.O.S)
- United Kingdom