WHAM - Warmer Homes, Advice and Money

WHAM was an innovative model for supporting Bristol and North Somerset’s most vulnerable residents by providing advice on energy, money, benefits and carrying out home repairs. With a budget of over 1 million €, the support offered by the core organisations covers:

Advice on how to monitor, check and pay for your energy bills.

• Help to make your home safe and secure.
• Legal, immigration and housing advice.
• Advice on benefits and money.
• Help with budgeting and debt advice.
• Tips on energy use and cutting bills
• Access to grants for heating repairs and upgrades.

WHAM employs 7 caseworkers who rotate between partner organisations co-ordinating support and acting as a single point of contact for the client who will have their mobile number and email address. A case is not closed until all of the support from the partners is complete. Home visits can be undertaken if needed (subject to Covid-19 restrictions). Some of the project's results are proximity with people, one-on-one meetings and personalised monitoring inspire trust and make beneficiaries happy.
 

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  Countries impacted:
  

  United Kingdom
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  Geographical scale:
  

  Regional and Local
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  Energy poverty phase:
  

  Planning

  Implementation
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  Intervention type:
  

  Characterisation

  Consumer Advice, protection and empowerment
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  Professionals involved:
  

  Social worker

  Technician
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  Type of funding:
  

  "Private funds from Warm Home Fund (from Affordable Warmth Solutions CIC); Local funds from Bristol Energy Fuel Good Fund and Bristol City Council through Bristol Impact Fund "
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  Website:
  Case website
• SDGs addressed: