Policies and Measures
The law allows energy-vulnerable consumers to pay their bills considering their entire living situation. The Energy Efficiency law obliges large utilities to open centers for consumers. It can be considered a good practice due to the target group, the human approach, collaboration with social institutions, employing social workers in a utility.
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Countries impacted:
Austria -
Geographical scale:
Regional and Local -
Energy poverty phase:
Implementation -
Intervention type:
Regulation -
Type of funding:
National funds by the state owned utility Wien Energie -
Website:
Case website -
SDGs addressed:
