EVA - Energy Virtual Assistance

EVA – Energy Virtual Assistance is a digital initiative designed to empower citizens with energy literacy and personalized guidance, helping them make informed decisions about energy efficiency and consumption. It focuses especially on vulnerable populations, aiming to reduce energy poverty and promote sustainable living.

Vision: To create an inclusive energy ecosystem where every citizen can understand, manage, and optimize their energy use.

Mission: To provide accessible, user-friendly digital tools and educational resources that support informed energy choices, reduce consumption, and foster environmental responsibility.

Objectives

• Enhance energy literacy by simplifying complex energy concepts and making them accessible to all, regardless of technical background.
• Support vulnerable consumers in navigating energy markets, understanding contracts, and identifying efficiency opportunities.
• Promote behavioral change through personalized virtual assistance and interactive learning experiences.
• Facilitate access to energy-saving measures by connecting users with relevant programs, incentives, and technical support.

Main Activities

• Virtual energy assistant platform offering tailored advice on energy bills, consumption habits, and efficiency upgrades.
• EVA Academy, a free online training hub with courses on energy basics, smart consumption, and sustainable practices.
• Webinars and interactive sessions to engage users in real-time learning and Q&A with energy experts.
• Integration with public programs to guide users toward available financial support, such as efficiency vouchers or social tariffs.
• Multilingual and inclusive design to ensure accessibility for diverse populations, including elderly and digitally inexperienced users.

Target Audiences

• Vulnerable households affected by energy poverty or receiving social energy tariffs.
• Tenants and homeowners seeking to improve energy efficiency in their residences.
• Social workers and community organizations supporting energy-poor populations.
• Educators and trainers involved in energy literacy and sustainability education.
• Policy makers and local authorities aiming to scale energy awareness and support programs.

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  Countries impacted:
  

  Portugal
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  Geographical scale:
  

  National
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  Energy poverty phase:
  

  Implementation
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  Intervention type:
  

  Transparency and information sharing

  Household energy efficiency and refurbishment

  Financial mechanisms
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  Professionals involved:
  

  Consumer association

  Local government
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  Partners involved:
  

  DECO - Associação Portuguesa para a Defesa do Consumidor
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  Website:
  Case website
• SDGs addressed: